In January 2017, Norwegian newspaper Dagens Næringsliv ('Today's Business') reported that it had received internal documents disclosing lower subscriber counts than had been publicly announced by Tidal and its owners, having only 350,000 users in September 2015 (contradicting a claim by Jay-Z that the service had a million users), and 850,000 subscribers by March 2016, rather than the 3 million claimed by the service (which may have been inflated by including users that were using a free trial).[64][65]
In May 2018, Dagens Næringsliv published a report accusing Tidal of
intentionally falsifying streaming numbers for Beyoncé's Lemonade and Kanye West's The Life of Pablo albums and consequently paying inflated royalties to the artists' record labels. The newspaper supported its report with a comprehensive study from Norwegian University of Science and Technology's Center for Cyber and Information Security in Gjøvik. Variety reported, the music service, which "has rarely shared its data publicly", being the exclusive streaming platform for both albums, "claimed that West’s album had been streamed 250 million times in its first 10 days of release in February of 2016, while claiming it had just 3 million subscribers–a claim that would have meant every subscriber played the album an average of eight times per day; and that Beyonce’s album was streamed 306 million times in its first 15 days of release in April of 2016."[66]
Beyoncé's and Kanye West's listener numbers on Tidal have been manipulated to the tune of several hundred million false plays… which has generated massive royalty payouts at the expense of other artists.” It bases this claim on data contained within a hard drive it obtained that “contains ‘billions of rows of [internal TIDAL data]: times and song titles, user IDs and country codes
— Dagens Næringsliv (via Music Business Worldwide)[66]
The company denied any wrongdoing.[67] Following the allegations, Norwegian collection society TONO filed an official police complaint against Tidal. Danish music organization Koda has also announced that it will be conducting an independent audit of Tidal data.